REFUND POLICY

We want customers to feel confident when shopping with us. If a purchase does not meet expectations, we offer a 60-day return window. This Refund Policy explains eligibility, return steps, refund timing, and related conditions.

Return Window

Returns may be initiated within 60 days of delivery. To begin a return, please visit our Contact Us page. Our email address is available there. Customers should include their order number and a brief reason for the return so that our team can provide the correct instructions.

Return Eligibility

Items must be returned in original condition. They should be unworn, unwashed, undamaged, and free of odors, stains, pet hair, and signs of use. Original tags, packaging, and any included accessories should be present. For shapewear, lingerie, underwear, and other intimate apparel, hygiene requirements apply. Hygiene liners must be intact, and items must not have been worn against the skin in a way that compromises hygiene. Items that do not meet these requirements may not be accepted.

Return Process

Customers should contact us through the Contact Us page before sending any return. Our team will provide return instructions and any necessary details. Returns sent without prior contact may experience delays or may not be accepted. Customers are encouraged to use a trackable shipping method for returns, as we are not responsible for returns lost in transit.

Inspection and Refund

Once a return is received, our team will inspect the item to confirm eligibility. Refunds are processed within 5 to 10 days after we receive and inspect the return. Refunds are issued to the original payment method in USD. The timing of the refund appearing in a customer’s account may depend on the payment provider.

Exchanges

Exchanges may be available subject to product availability. Customers who wish to exchange an item should contact us through the Contact Us page. Our team will provide guidance based on the item, size, and stock status.

Damaged or Incorrect Items

If a customer receives a damaged, defective, or incorrect item, they should contact us through the Contact Us page as soon as possible. Our team will review the issue and provide a suitable solution, which may include a replacement, a return, or a refund.

Non-Returnable Situations

Items that are worn, washed, altered, damaged after delivery, missing tags, missing packaging, or not meeting hygiene requirements may not be eligible for return. Items marked as final sale may not be returned. Gift cards may not be returned.

Policy Updates

We may update this Refund Policy from time to time. The current version will always be posted on this page. Continued use of our website means that customers accept the most current version of this policy.

For return or refund assistance, please visit our Contact Us page. Our email address is available there.